30-day return policy

We accept returns for exchange and refund within 30 days after receiving your package.

  • SKI TOWN is committed to selling only new high-quality products. Items must therefore be returned in new condition with the original tags attached to the item if that were originally the case. No exceptions. The final decision to determine if a product is new is at the discretion of SKI TOWN. If you are unsure whether the product you are returning is no longer considered new, please contact us before proceeding with the return. 
  • Items sold at 40% off and more are considered final sale.
  • Items must be returned clean, odour-free and no animal hairs.
  • Items that are clearly identified as being "Final Sale" at the time of purchase are not exchangeable
  • No exchange on undergarments.

 

Proceed to a mail return 

For online purchases, you can easily proceed with the return by following these steps:

  • Package the item that you are returning. Note that the customer is responsible for the return postage fees and for the quality of the return packaging.
  • Go to the post office and hand the package to the Canada Post clerk 

 

Proceed to a store return

  • You can also proceed with an online return by going to our store.