Ski Town will adopt new practices in order to respect Gouvernement du Québec Public Health measures following the lock-down announcement of 6 January 2021. We continue to offer the no hassle services below: a. in store: seasonal equipement rental and workshop services (maintenance and repairs); b. outside the store (curb-side): pick-up of an online order; and c. online store: open 24h, 7 days a week.
OPENING HOURS Take note of our MODIFIED operating schedule below until 8 February 2021: Tuesday to Saturday: 10AM to 4PM Sunday and Monday : Closed WWW.SKITOWN.CA: open 24h, 7 days / week
BEFORE ARRIVING FOR RENTAL OR WORKSHOP SERVICE: We ask you to limit the number of people to ONLY those requiring a service or paying, both inside and outside; Wearing a mask is mandatory for anyone inside or outside the story; Bring your own socks for boot fitting for RENTAL, otherwise you may have to purchase some for trying your equipment.
CURB SIDE PICK-UP FOR WEB ORDERS Upon reception of a confirmatory message that your order is ready for pick-up, visit our story parking during business hours; Once on location, call 450-462-3795 to identify yourself with your web order number, full name and vehicle details if applicable; Be prepared to show both your original credit card and an ID Card; Stay outside the store a store representative will approach your vehicle; Get out there and have fun on the slopes!
IN STORE PREVENTIVE MEASURES Health and safety of our clients and employees is our priority. To ensure social distancing is maintained, we will limit the number of clients that can be inside at all times; Posters and signs are placed inside the store to remind all of social distancing rules and practices (entrance, cashier, service counter); One-way corridors help with keeping distances; 2m markers are set on the floor to help with keeping safe distance from others in the store; and, Plexiglass is installed at various high traffic counters (service, cashier).
HYGIENE Alcohol based hand gel distributors are available at the entrance/exit and key locations throughout the store; You will be greeted at the entrance by an employee that will ensure all clients and staff use hand sanitizer on arrival; Ski Town strives to keep its store as safe as possible. We have increased the frequency and the time allocated to disinfect high risk areas such as counters, ramps, doors, toilets and employee areas. The same applies to working tools (phones, credit card pads, computers, bar code scanners) as well as merchandise on display that is handled by staff or customers; We have identified where staff should wear personal protective equipment (gloves, face shields) and trained them on the proper downing and removal of such equipment. Client collaboration is requested to limit the time employees spend in close contact with each client while trying rental equipment. Washroom are only for staff, please plan accordingly.
MERCHANDISE RETURN • Returns can unfortunately not be accepted before 8 February 2021 (or later), except for Web orders returned via mail.
EMPLOYEE TRAINING In accordance with public health and safety guidelines our staff have been trained and will be monitored to reduce the risk of Covid-19 propagation. Ongoing training and supervision is to be expected as the situation evolves. Our staff will perform the following additional measures: hand hygiene, coughing and sneezing in the elbow or a tissue, monitoring own health and symptoms, limit contact with other people, wearing gloves where applicable and follow daily direction issued by managers on site. All these measures may have an impact on the expected time it takes to perform otherwise routine activities, rest assured the level and quality of service will remain the same and these measures are emplaced to protect everyone’s health. We wish all our devoted customers will understand and be patient with measures taken at Ski Town.
Time Slot Selection
Depending on the shipping method selected, a time slot reservation might be required. It is recommended to reserve your time slot before adding all your products into the shopping cart. The selected time slot reservation is valid for the next 30 minutes. If you have exceeded this delay before placing your order at the checkout, you will need to select a new time slot.